At Sofi, we want you to be completely satisfied with your purchase. That's why we offer a 100% customer satisfaction guarantee with a flexible return and exchange policy.

Return Policy
If you're not happy with your purchase for any reason, you can return your Sofi phone case within 1 year of purchase, no questions asked. To be eligible for a return:

• The product must be in its original condition, free from damage beyond normal wear.
• You must provide proof of purchase, such as an order number or receipt.

Return Process

1. Contact our customer service team at support@lovesofi.art to initiate the return process. Include your order number and reason for return.
2. We will provide you with a return shipping label (subject to a $10 USD return shipping fee).
3. Once we receive the returned item, we will process your refund within 7-10 business days.

Exchange Policy
We understand that sometimes you might want a different design or model. You can exchange your Sofi phone case within 1 year of purchase. The process is simple:

1. Reach out to us at support@lovesofi.art with your order number and the reason for exchange.
2. We will provide instructions for sending back the original item, and the $10 USD shipping fee will apply.
3. Once we receive the original phone case, we will send you the new design or model within 5-7 business days.