At Sofi, we want you to be completely satisfied with your purchase. That's why we offer a 100% customer satisfaction guarantee with a flexible return and exchange policy.
Return Policy
If you're not happy with your purchase for any reason, you can return your Sofi phone case within 1 year of purchase, no questions asked. To be eligible for a return:
- The product must be in its original condition, free from damage beyond normal wear.
- You must provide proof of purchase, such as an order number or receipt.
Return Process
- Contact our customer service team at support@lovesofi.art to initiate the return process. Include your order number and reason for return.
- We will provide you with a return shipping label (subject to a $10 USD return shipping fee).
- Once we receive the returned item, we will process your refund within 7-10 business days.
Exchange Policy
We understand that sometimes you might want a different design or model. You can exchange your Sofi phone case within 1 year of purchase. The process is simple:
- Reach out to us at support@lovesofi.art with your order number and the reason for exchange.
- We will provide instructions for sending back the original item, and the $10 USD shipping fee will apply.
- Once we receive the original phone case, we will send you the new design or model within 5-7 business days.
We stand behind the quality of our products. If you're not completely satisfied with your purchase, whether it's a fit issue, design preference, or something else, we will work with you to make it right—whether that means an exchange, return, or any other solution that ensures you're happy with your Sofi experience.